Refund policy
30-Day Money-Back Guarantee
At Oneoo, we believe in our products. If you're not 100% satisfied, we offer a 30-day money-back guarantee on all purchases.
How It Works
Since all Oneoo products are fulfilled through Amazon, returns are handled directly through Amazon's return process for fastest service:
- Locate your order in your Amazon account
- Select "Return or replace items"
- Choose your reason and follow the prompts
- Refunds are typically issued within 3–5 business days after the return is received
Eligible for Refund
- Unopened products in original packaging
- Opened products if defective, damaged, or unsatisfactory (taste, texture, etc.)
- Wrong item shipped
Not Eligible
- Products purchased over 30 days ago
- Products without proof of purchase
Need Help?
Email us at hello@oneoohealth.com and our team will respond within 24 hours.
Last updated: May 2026